LENGTH: 7 min.

RELEASED: December 13, 2008

GIST: Last night at 3:25am, the mortgage calculator tool on the FSK Bank Corp website crashed. It was unavailable to site users for 2 hours and 9 minutes. Seventy-five customers were mildly inconvenienced. This is the story of the conference call convened to discuss the outage.

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BONUS VIDEO